Monthly Agency Access
Website Management
Website Management is our monthly service that includes full access to the Giant Donut Marketing team — developers, strategists, and marketing experts who treat your website like it’s our own. Unlike most “maintenance” plans, we don’t just install updates and hope for the best. A dedicated team member logs into your site every month to handle plugin, theme, and core updates, fix any compatibility issues, and make sure everything is working as it should — from performance to contact forms.
You also get up to three hours of expert development time each month, which you can use for design tweaks, new features, additional development, or anything your business needs, including consults. And with Agency Access, you’re never left wondering who to contact — just call, email, or stop by. No ticketing systems. No red tape. Just real support from real people who know your site inside and out.
It’s Like Hiring an In-House Team
With one low, fixed cost, we manage your website each month and give you access to our team like an extension of your own company!
Overview of What’s Included
Ongoing Plugin Updates
Our in-house specialist ensures that all plugins are updated monthly to keep your website functioning optimally. We will replace plugins if needed and resolve conflicts as technology changes.
Theme and Core Updates
We ensure that core platform files are up-to-date (WordPress, etc.) and that themes are kept current whenever possible. Updates keep your site secure and ensure maximum compatibility with plugins.
Website Uptime Monitoring
All our monthly management customers benefit from our website uptime monitoring service. This means if your site goes down for any reason, we’ll know about it and can take action to get you back up and running.
Site Fixes / Troubleshooting
Occasionally things break on your site. We’ll fix broken components and troubleshoot issues to keep your site looking good and functioning as it should. Monthly audits also help us identify broken links and other issues that we’ll fix.
Contact Form Testing and Fixes
Contact forms are not guaranteed to continuously work. With various updates and server configuration changes, forms can stop working at any time without notice. We ensure that your customers can reach you.
Spam Filtering/Malware Detection
We provide basic spam filtering for all our monthly customers. We additionally run malware checks and clean up as necessary each month. We’ll work to implement additional measures as needed to help keep your site clean.
Fully Managed Hosting / SSL
Our monthly plans include fully-managed economy hosting as well as an SSL (security) certificate. We keep basic backups of your site to get you back up and running again should your site ever become corrupted. If you have your own hosting, we can help manage that as well. No need to switch!
Agency Access / Phone and Email Support
We like to make sure our monthly customers are well taken care of. We offer priority phone and email support to get you taken care of as quickly as possible. Most simple requests are turned around within 24 hours. No ticketing system — just direct access. Want to visit the office? We welcome drop-ins!
3 Hours of Development Monthly
Need some updates to your site, a new page added, or a new product added to your eCommerce store? All our monthly customers get up to three hours of web design, development, or consult time included as needed. Additional hours are billed at a reduced rate from non-monthly customers or may be included with larger agency plans.
Weekly Site Backups
We automatically back up your website so that we can easily roll back to a previous version of your site or restore your website if it ever becomes corrupted.
Google Search Console
As part of our ongoing services, we keep you connected on Google Search Console, Google Analytics 4, and Google Tag Manager. This keeps you well positioned to know what's going on with your site or to run Google Ads should you ever want to.
Professional Services
When you need additional marketing services, a website rebuild, or even print design, we can help highlight your brand. As a monthly customer, you enjoy our discounted hourly rates and free basic consults for services.
Is Your Website Performing for Your Business?
For a fraction of the cost of hiring a full or part-time web developer, our Site Management plan essentially gives you access to our full staff to keep your site up and running when you need it most. We have dedicated site developers, designers, and a Marketing Director — all in house!
Compare Plan Details
Let us keep your website working for you!
| Monthly Website Management Customers | Non-Management Customers | |
|---|---|---|
| Ongoing Website & Plugin Updates | Included | $125/hr* |
| Site Fixes / Troubleshooting | Included | $125/hr* |
| Google Fixes & Compliance | Included | $125/hr* |
| Site Audits | Included (by request) | $125/hr* |
| Contact Form Testing | Included | $125/hr* |
| Spam Filtering / Malware Detection | Included | $125/hr* |
| Web Design / Development | Up to 3 hour of web/design per month; additional hours billed at $95/hr. (Custom plans may include additional monthly hours) | $125–$150/hr* |
| Agency Access / Phone and Email Support | Priority (counted against monthly allotted hours) | $125/hr* |
| Priority Support | Most simple requests turned around same day or within 24 hours when possible | Quality support, but priority given to existing customers |
| Fully-Managed Hosting | Optionally included (some features or advanced hosting may be extra) | $250/yr (economy hosting) |
| SSL Certificate (DV) | Included with hosting plan | Included with hosting plan |
| Hourly Work | $95/hr | $125–$150/hr* |
*Minimum total charge of $525 per calendar month for hourly work for non-management customers. Minimum of $600 for emergency site fixes for non-management customers (depending on availability).
Frequently Asked Questions?
Do I need a Website Discovery Process before starting monthly services?
Yes — our $2,500 Website Discovery Process is required before we can begin monthly management.
This one-time onboarding process ensures your site is set up for success. It includes:
- Accessing and documenting all your digital assets (domain, DNS, hosting, Google tools, etc.)
- Reviewing your current setup for risks, outdated tools, or broken functionality
- Performing any critical. plugin/theme/core updates (which can be complex if your site is behind).
- Replacing outdated or broken plugins.
- Rebuilding forms or core functions if needed.
- Reviewing short and long term website goals and strategies and potential pain points.
- Making minor visual or structural updates if appropriate.
- Installing and configuring Google Analytics 4, Search Console, and Google Tag Manager if not already set up.
Best of all, your Discovery Plan includes two full months of Website Management (a $1,000 value), so you’ll already be covered for the first 60 days of service.
This gives us the time to fully understand your website, your goals, and any quirks in your setup — so when something comes up later, we can act fast and confidently.
Note: If you originally built your site with Giant Donut Marketing, you can skip the Discovery Process and jump right into monthly service.
Am I locked into a contract with Website Management?
Not at all. Our Website Management plan is month-to-month.
You can cancel anytime with 30 days’ notice — no long-term contract required. We’ve designed this service to provide peace of mind, not pressure.
And because our Discovery Plan includes your first two months of management, you’ll have a solid window to see how we work before making any long-term decisions.
Built your site with us? You can start Website Management immediately, no Discovery required.
What if I just need one-time help?
We’re happy to assist — but our service model is designed to support clients who want long-term peace of mind and strategic improvement. That’s why we recommend joining our Website Management plan if you’re looking for ongoing help or site reliability.
For one-time requests, we offer limited support depending on team availability:
- $125/hr (non-management clients)
- $525 minimum per calendar month for hourly work (non-management clients)
- $600 minimum for emergency site fixes (non-management clients)
If your needs are project-based or you’re not ready for management, let’s talk — we’ll give you an honest recommendation based on your goals and the scope of the work.
Can I talk to a real person when I need help or want work done?
Absolutely.
Whether you prefer to email, call, text, or visit in person — we’re here. No ticketing system. No middlemen. Just fast, direct access to people who know your site.
That’s the benefit of our Agency Access approach — you’re not waiting in a queue. You’re working with a team that knows you and your business.
Need more details? Check out the next FAQ: What is Agency Access?
What is Agency Access?
Agency Access is like an extension of your own team who can focus on your organization’s digital needs at a fraction of the cost of hiring someone in-house. That means that instead of having to employ a web developer or designer for your company or organization, you can engage our services each month to ensure that your site is operational, up-to-date and effective.
Our Agency Access has a boutique approach to management and means that you can call or email us each month as needed and one of our dedicated team will personally make sure you’re taken care of — typically in under 4 hours and often in under an hour. You also benefit from the expertise and availability of multiple developers, designers, and marketing specialists on staff — all for the same price.
How do I use my 3 hours each month?
Your monthly 3 hours can be used for just about anything related to your website content, functionality, or performance — including:
- Creating new pages or adding sections to existing ones
- Making seasonal or promotional updates
- Developing new features or customizing functionality
- Website content writing and editing
- Basic digital graphic design (e.g. custom banners or callouts)
- Website strategy calls or consults
- Basic Google Analytics or Search Console reviews
Note: Hours can’t be applied to paid advertising (like Google or Facebook Ads), video production, logo design, or other specialized services outside of web management.
If you’re on one of our older Legacy Plans, those only include 1 hour of monthly development — so upgrading means triple the flexibility and support.
What happens if I go over 3 hours?
If your requested work exceeds your 3 included hours, we’ll let you know before proceeding.
Additional time is billed at $95/hour, and we’ll always get your approval before doing any extra work. You stay in control of your budget — no surprises.
We can also discuss quoting a larger one-time project or upgrade if it makes more sense.
Do unused hours roll over?
No — your 3 monthly hours are use-it-or-lose-it.
We build this time into our workflow so we can proactively monitor, maintain, and improve your site each month. If you don’t use the full 3 hours, that’s okay — you still benefit from the peace of mind knowing we’re keeping things running smoothly behind the scenes.
Most clients find they use their hours naturally through seasonal updates, content changes, or ongoing improvements.
Ready to Get Started?
Our monthly management customers benefit from having a full-stack marketing team keeping them looking good month after month!
Starting at
$500/mo
New accounts require a $2500 one-time Discovery Process to get set up which includes the first two months of service. Contact us for specific pricing and details.
Already built a website with Giant Donut Marketing or one of our partners? Skip the Discovery Process and go right to monthly Website Management!
